Trade Support
Dedicated support for approved wholesale customers, supply requests and trade orders.
Wholesale ordering and fulfilment
Trade Orders & Supply
Approved trade customers can order available wholesale products online. For regular supply, scarce products, frozen goods or larger quantities, we may require an agreed supply arrangement before stock is reserved.
Wholesale supply is designed for trade customers with regular requirements or agreed commitments. One-off requests may be considered where stock is available, but they do not guarantee reserved stock, ongoing availability or future supply.
Reserved stock is planned around agreed trade demand. Where a customer commits to agreed quantities, we can plan supply, stock allocation and call-off deliveries more reliably.
For regular wholesale supply, especially high-demand or imported products, we may ask for an annual or seasonal commitment. This helps us secure stock and protect availability for committed trade customers.
A call-off arrangement allows a trade customer to commit to a quantity in advance and receive the stock in agreed weekly, monthly or scheduled deliveries.
We will try to accommodate changes where enough notice is given. Short-notice changes may not be possible, especially for frozen, chilled, imported or reserved stock.
Direct amendments are not always possible once an order is being processed. If you need extra items, place a separate order or contact Trade Support as early as possible. Where possible, we may combine orders, but this is not guaranteed.
Yes. Depending on the product and customer agreement, we can support case, box and pallet supply.
Account, pricing and after-sales support
Trade Account Support
You can apply for a trade account through the Trade Account section. Once approved, you may be given access to wholesale products, trade pricing and supply request options.
Trade pricing may only be visible to approved trade customers after login. Some products may also be available only to specific customers or under agreed supply arrangements.
Trade pricing depends on the product, quantity, frequency, supply commitment and account status. For some products, pricing may be agreed individually with the customer.
Yes. Trade pricing can vary depending on agreed quantities, supply arrangements, account history and product availability.
For general stock, availability depends on current supply. For committed trade customers, we aim to plan stock around agreed demand, but imported, chilled and frozen products may still be affected by supplier or transport delays.
Please contact Trade Support with your order number, product details and clear photos where relevant. We will review the issue against the order, packing records and delivery information.
Returns are reviewed according to the product type, order status and reason for return. Frozen, chilled, perishable or specially supplied items may not be returnable unless there is a confirmed issue.
Cancellation depends on the order stage and whether stock has already been reserved, ordered, prepared or dispatched. Committed supply arrangements may have separate cancellation terms.